Trouble Shooting

Not Enough Storage Error        Watch Video Example Now

Usually this error message indicates that the cookies and temporary internet files need to be deleted.

In Internet Explorer 6.0, click on Tools>Internet Options. You will see the following window:

[To find the version of Internet Explorer (IE) that is currently on your computer, open IE. Click Help>About Internet Explorer. This will display the program version.]

The note in red above says: Click Delete Cookies, and delete all cookies. Now click Delete Files to delete the temporary internet files. I also suggest checking the box to delete all off line content.

If you are still unable to log in, please run an update to the software.

Trouble Shooting Continued

Software Update at the Login Screen

Follow these instructions to update the Trade Center software.

Make sure your computer is connected to the internet prior to beginning these instructions.

Trouble Shooting Continued

Software Update at the Login Screen Continued

Continue to click Next to proceed and accept the defaults. You may be asked if you want to overwrite a file or two, you may select Yes.

Now, completely please restart your computer, log back onto the internet, and then log in to the Trade Center.

Internet Explorer 6.0

It is not mandatory to have Internet Explorer 6.0. But, if you ever have to delete the Cookies or Temporary Internet Files, it is much easier to do so with Internet Explorer 6.0.

You DO NOT have to use Internet Explorer as your default internet browser. However, you will need Internet Explorer on your computer.

Here is the link to download Internet Explorer 6.0

http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/download.asp